Standard Terms and Conditions of Service

These Terms and Conditions set out your use of the website Butterfly Farm B&B (“the website”) operated by Australian business Butterfly Farm B&B (ABN 238 312 59 610) and will be applied fully and affect to your use of the Website.

By using the website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Additionally, any individual or organisation wishing to make data requests of the Website must accept the terms stated on the data request page.

Intellectual Property Rights

With the exception of embedded content, Butterfly Farm B&B owns all intellectual property rights and materials contained in this Website.

Intellectual property rights to embedded content belong to the originating companies and their websites.

You are granted limited license only for purposes of viewing the material contained on this Website.

Embedded content

Content embedded within this website, such as videos and maps, is subject to the terms and conditions of the originating site.

Vimeo Terms of service

Restrictions

You are specifically restricted from all of the following:

  • re-publishing any of the website material in any other media;
  • selling, sublicensing and/or otherwise commercializing any of the website material;
  • using the website in any way that is or may be damaging to this Website;
  • using the website in any way that impacts user access to this Website;
  • using the website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to the website;

Any guest ID or guest number granted to you through the website or by other means by Butterfly Farm B&B is confidential and you must maintain this confidentiality.

No warranties

While every effort is made for accuracy and correctness, the website is provided “as is” and no representations or warranties of any kind are made related to the website, materials contained on the website and any errors or omissions therein.

Nothing contained on the website shall be interpreted as advising you to take any course of action.

Limitation of liability

In no event shall the website or Butterfly Farm B&B, or any of its trustees or employees be held liable for anything arising out of or in any way connected with your use of the website, whether such liability is under contract. Or through any indirect, consequential or special liability arising out of or in any way related to your use of the website.

Additionally, Butterfly Farm B&B takes no responsibility and accepts no responsibility or liability whatsoever for the content, veracity, security or performance of any websites linked from the Website. You understand and accept that these links are made in good faith but Butterfly Farm B&B has no control over external sites.

Indemnification

You hereby indemnify to the fullest extent Butterfly Farm B&B and its trustees, employees, contractors and service providers from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Butterfly Farm B&B is permitted to revise these Terms at any time as it sees fit, and by using the website you are expected to review these Terms on a regular basis.

Assignment

Butterfly Farm B&B is permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between the Website, Butterfly Farm B&B and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Victoria for the resolution of any disputes.

See also:

Privacy Policy

Cookie Information

Information Requests

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Privacy Policy

Butterfly Farm Bed & Breakfast takes the privacy of your data seriously, and takes measures to ensure, to the best of our ability, its safety and security when using the website Butterfly-farm.biz. As such, we make all efforts to comply with the Australian Privacy Principles, the European General Data Protection Regulations and the privacy requirements of other countries.

As an accommodation provider we necessarily collect personal and financial details from our guests to allow bookings to be made and payments to be taken, and our website also collects various technical details during your visit.

How do we collect the information?

In common with other websites, our site collects information during your visit via your browser's interaction with our site. This information is collected automatically by our webserver, hosted in Sydney Australia.

Our website uses the WordPress content management system, which uses "cookies" in its operation. For your privacy we minimise cookie usage; cookies used by our website, and your control over them, are described in our cookie policy.

Your direct actions in making a booking or general inquiry provides us with additional information.

Bookings and general inquiries can be made directly to our email address, postal address or telephone.

Accommodation bookings can also be made through several accommodation booking websites which pass on your booking information to Butterfly Farm:

We refer you to the above websites for the privacy and other policies of each of these organisations.

What information do we collect?

When visiting the Butterfly Farm website, our web server and a system plugin collects information that allows us to determine the following:

  • Your IP address;
  • Time of visit;
  • Duration of visit per page;
  • Operating system;
  • Browser used;
  • Referring website (if you clicked a link to come to Butterfly Farm);
  • Entry webpage (the page you first viewed);
  • Pages viewed during your visit;
  • Exit webpage (the last page you viewed on our site);
  • Search phrase used (if you arrived from a search engine, although increasingly not provided).

Butterfly Farm only uses logging and analytics solutions from our hosting company which are collected directly from the website server. We do not use external services such as Google Analytics. The analytics generally work best by providing overall summaries rather than exploring individual visits. We use the analytics to determine trends, such as our most popular pages, the countries that most visitors come from, and what search engines are visiting our site.

When making a general inquiry, depending on the inquiry method, we may collect:

  • Your email address;
  • Time of sending the email;
  • Your name;
  • Dates of your intended booking;
  • Any additional information that you choose to provide, such as number of people and dietary requirements.

When you make a booking, we may collect:

  • First and last names;
  • Contact phone number;
  • Email address (in some cases – see below);
  • Postal/home address;
  • Number of guests in your party;
  • Booking dates;
  • Credit card details for pre-authorisation;
  • Reservation number;
  • Special requests.

Note that with email correspondence via Expedia.com and Booking.com any email contact is through the internal email systems of these sites, not directly from your own email address. The only personal information we collect from these systems is whatever you choose to make available to us.

Guests are issued with a Unique Guest Identifier for use in any future correspondence - this helps us readily identify you in the event of follow-up queries or information requests after you have stayed with us. This identifier is kept confidential and is not held on the website.

What do we do with your information?

We use the supplied information to make bookings at our B&B, to pre-authorise credit cards (in some cases), and to collect payment for our accommodation services.

We do not send marketing materials to guests – your name and email is not added to a marketing database.

If you receive unsolicited marketing emails (spam) purporting to originate from Butterfly Farm, be assured these are NOT from us but from someone forging or "spoofing" our email address – unfortunately quite simple to do.

Embedded Content

Butterflyfarm.biz contains embedded content from Vimeo. This content is sourced directly and as such behaves as it would on the host website, including the placement of cookies (see our cookie policy). This content is also subject to the privacy policies of the site which is independent of the Butterfly Farm privacy policy.

Vimeo privacy policy

Butterfly-farm.biz uses some text fonts provided by Google.com. These fonts are hosted locally on the website, not remotely.

Do we share your information?

A web-based booking calendar is shared to local tourist information centres. This does not provide any personal information, simply showing which nights the rooms in our B&B are booked.

Butterfly Farm DOES NOT share any personal information we collect with any other parties except:

  • Where required by law – such as a police investigation;
  • Where non-payment or fraud has occurred with your booking, in which case your details may be passed to police, bank, credit card or other relevant authorities;
  • Where an email may assist our web developer with processing information requests or following up technical issues.

Information security

Our webserver uses a secure certificate to provide browsing security. Most browsers will automatically recognise Butterfly Farm as a secure website.

We maintain our email through Bigpond.com, a major Australian email provider and make use of its email security systems.

Access to our email account is via the secure https protocol, however, please be aware that email communication is inherently insecure, and a message may pass through multiple servers, each or any of which may store copies of the message.

We do not store emails locally at the B&B but may on occasion print out an email to assist with inquiries. These printouts are destroyed after use.

Credit card details

We are able to access your credit details via online services for a period of fourteen (14) days after first use. After this time the information becomes inaccessible to us online, however in cases where payment has been declined or delayed we may take an offline copy of the details for followup with the credit provider.

We use Australia's Commonwealth Bank for all credit card processing through Visa and Mastercard.

Information retention

We maintain any direct email correspondence for a period of up to seven (7) years to facilitate any repeat contact, or to make any necessary contact after you leave – for example to notify of items left behind.

We retain booking information – name, booking dates, guest identifier, number of guests for a period of seven (7) years in a hardcopy ledger. This is kept securely in a part of our farmhouse not accessed by guests.

We maintain a paper-based guest book for guests to comment on their stay. By entering your name and any other personal details in this book you understand and accept that the information may exist in perpetuity.

Requests for your information, or for information to be deleted

We believe it is important that personal information provided to us is accessible by you to ensure its accuracy and to assure you of the extent of the information we hold about you.

Under the General Data Protection Regulation (GDPR), Eurpoean Union citizens can request access to their information and request its removal. We are happy to comply with such requests, and also requests for access to personal information from citizens of other countries.

However, to protect our data from misuse, and for the privacy of our visitors and guests, any such requests may be required to provide identifying details of the information requested, and to verify your identity to our satisfaction before any action is taken.

Where providing, modifying or deleting your information occasions us expenses from our web developer and/or hosting company, non-EU citizens may be required to pay these expenses prior to the information being forwarded or deleted.

Data Breaches

Under Australian and EU regulations we are obliged to promptly report any data breaches we identify. We maintain various security measures on our website and email to provide a high level of security. We will endeavour to make you aware if we believe your personal information has been compromised.

Complaints

In the first instance please contact us, and be assured we will do our best to correct any issues. If you are not satisfied with our response you can complain to the Information or Privacy office in your own country.

This policy may be updated for compliance with changing regulations.

See also:

Terms and Conditions

Cookie Information

Information Requests

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